Wednesday, 20 March, 2019

CenturyLink outage affects Minnesota customers

Kativ  Getty Images Kativ Getty Images
Wayne Curry | 29 December, 2018, 12:58

From various customer tweets, it appears the embattled Internet service provider first reported an outage at 3:54 a.m.

However, the company has yet to restore service, and has been providing regular updates on its Twitter page about the status of the outages. Some reports told of people unable to get gas as card readers shut down at some gas stations, and others of ATM's glitching.

Shortly after 9 a.m. Friday, the company said it was still working on resolving problems.

Linda Johnson of CenturyLink corporate communications emailed The World-Herald on Thursday evening to say the company's technical teams would continue their work until service is restored.

The loud message, accompanied by an emergency sound was this, according to oregonlive.com: "This is CRESA 911".

Investigation: Federal Communications Commission Chairman Ajit Pai said Friday that the agency's staff will investigate the matter, according to The Washington Post.

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The Cochise County Sheriff's Office said Thursday its 911 centers were experiencing intermittent phone service disruption and, according to ABC15, was redirecting all 911 and administration lines to the Douglas Police Department.

"When an emergency strikes, it's critical that Americans are able to use 911 to reach those who can help", Pai said. The interruption began Thursday.

A 911 outage also occurred in 2014 and lasted for about seven hours, according to previous Seattle Times reporting. ISP CenturyLink's network recently went down in certain parts of the USA (including Washington, Idaho, and Missouri) knocking out each location's 911 services in the process.

Problems stretched in severity from knocking out Washington State 911 service to blocking incoming calls to businesses, including The World-Herald.

Verizon customers in New Mexico and Montana also were affected, the Associated Press reported.

CenturyLink didn't provide details of the problem and it didn't indicate how many customers were affected.

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